Refund

We always try to give our customer best and worthy products but in case customer wants to return the product due to unsatisfaction then we will accept the return and process all the refund in their wallet.



Returns

Libaas.com has a customer friendly return policy to ensure your online purchase is free of stress. We offer “100% Customer satisfaction program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.

Our “100% Customer satisfaction program allows for returns and refunds for:

1. Products which you received in “Damaged/Defective/Broken” condition.
2. Products not as per description/photo on the website.

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by us.


How to raise return request for an order?


You need to raise your return request by sending email to info@Libaas.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that our customer service team can process your return further. Please mention your order number in the email.
After we review your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow our customer service team for three days to respond to your return request and provide instructions on returning your item.Please pack well when you are returning the product so that it reaches to us in good condition.


Return Conditions


1. You have to 3 days to decide whether the product is fit for you or not, if not then you can touch with us on our mail ID within 3 days of delivery.
2. Items which you want to return must be in unused condition with original packing. Before returning/exchanging the items, please make sure that products are returned with the original tags and packaging intact, in an unwashed and undamaged condition. Refund will only be issued only after through a quality check of the product.
3. No return will be accepted which are directly sent back to our warehouse without informing to our customer service team.
4. No return will be accepted for slight color variance of product.
5. We don't provide reverse pickup facility for returning products. Customer must has to self-courier the product at her own cost.

Note: The original shipping fee and Handling charges are non-refundable.